Refund Policy
Refund Policy
We would rather you try the product than take our word for it. You have 90 days from delivery — roughly three cycles — to decide. If it does not do anything for you, we refund it.
Company details
Pegasus Growth LLC
30 N Gould Street, Sheridan, Wyoming 82801, United States
Phone: +1 (307) 396-4968
Email: support@alquerra.com
Alquerra is a trading name of Pegasus Growth LLC, a limited liability company registered in the State of Wyoming, United States. Pegasus Growth LLC is the operator of alquerra.com and the seller of record for all orders placed on this website.
How to request a refund
Email support@alquerra.com with your order number and tell us it did not work for you. We do not require a reason beyond that. We reply within one business day with the return address and instructions.
Please do not send anything back before contacting us. Returns sent without prior confirmation cannot be traced to your order and may not be refunded.
Condition of returned items
The device may be used — that is the point of a trial period. We ask that it comes back complete, with the strap and the charging cable, and reasonably clean. Items returned incomplete or damaged beyond normal use may be refunded in part.
Refund timing
Once your return is received and inspected, we email you to confirm. Approved refunds are issued to the original payment method within 5 to 10 business days. Depending on your bank, it can take a further few days to appear on your statement.
Return shipping
If the product is faulty, was damaged in transit, or is not what you ordered, we cover return shipping. For a change-of-mind return within the trial period, return shipping is at your expense unless we state otherwise in writing.
Free gifts and digital items
Where a free gift was included with your order, please return it with the device. Digital items such as the Day One Protocol guide cannot be returned once they have been delivered by email, and their value is not deducted from your refund.
Damaged, faulty or incorrect items
Inspect your parcel on arrival. If anything is damaged, missing or incorrect, contact us within 14 days at support@alquerra.com with a photograph, and we will replace it or refund it at no cost to you.
Warranty claims
Outside the 90-day trial, a device that fails under normal use is covered by the one-year limited warranty, or by the lifetime warranty if you purchased that extension. Contact us with your order number and a short description of the fault.
Orders not yet shipped
If you need to cancel or change an order, email us as quickly as possible. We can usually amend an order that has not yet left the warehouse.
Contact
support@alquerra.com · +1 (307) 396-4968
Pegasus Growth LLC, 30 N Gould Street, Sheridan, Wyoming 82801, United States